CUSTOMER SUCCESS ENGINEER - 4333009007

Remote - Tokyo, Japan

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

Job location: Remote - Tokyo

We're looking for an experienced Customer Success Engineer to join our Customer Success Engineering team. Reporting to the Senior Manager, Customer Success Engineering, you'll be responsible for:

Work collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments.
Engage with customers through technical 1:1 workshops and provide them technical recommendations related to their environment with the objective to increase their Value Realisation.
Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
Deliver internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
All while working cross functionally with Customer Success, Product, Engineering and Support teams.

What We're Looking for

4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer).
Ability to frame and simplify content and messaging for various audiences: technical, management, executive
Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations.
Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact.
Strong written and verbal communication skills in English and Japanese are required.
Presentation, communication and meeting management skills
Consultative nature
Self-aware

Technical Expertise Required:

Good understanding of the Enterprise IT business
Fundamental knowledge in 2 or more areas among the following:
Internet and Routing Protocols such as: HTTP/S, TCP/IP, IPSEC, GRE, etc.
Internet and Security technologies such as: SWG, Sandboxing, Firewalls, DLP, & VPNs.
Authentication and SAML/Identity Provider (IdP) systems such as: LDAP, Microsoft Active Directory, SCIM, Okta, PingOne, etc.
Web-based security and network infrastructure solutions, such as: NGFW, SSL/IPSec VPNs, & Firewalls.
Traffic Forwarding and Policy Based Routing concepts.

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.